Shipping & Returns

Shipping

GoldenAsh candles are hand-poured in small batches. Available delivery options, shipping costs and estimated delivery timing are shown at checkout for your address. Once an order has been dispatched, delivery timing is managed by the carrier and may vary during busy periods.

Because beeswax can soften in high heat, parcels are packed with care. Please collect or bring your delivery indoors promptly during warm weather.

Order support

If your order arrives damaged, incorrect or incomplete, photograph the parcel and products and email hello.goldenash@gmail.com with your order number as soon as possible. We will review the issue and work with you on an appropriate resolution.

Returns

For change-of-mind enquiries, please contact GoldenAsh before returning anything. Items must be unused, unlit and in their original condition and packaging. Return postage and safe transit remain the customer’s responsibility unless the product is faulty or the order was incorrect.

Nothing on this page limits your rights under the Australian Consumer Law.

Questions before ordering?

Email hello.goldenash@gmail.com and we’ll help you choose the right candle, set or gift.